June 30, 2012, 3:00 p.m.
Resident X: "The elevator broke sometime in March. It only got fixed last week. They used non-union to do the repair--that's why it took so long and that's why it keeps breaking."
W45BA: "How often did you leave your apartment during those months?"
Resident X: "It's hard. After a while you just stay in. There's old people living on the top floors, people with canes, people in wheelchairs. My wife has a bad leg--she didn't go out at all. It was a problem---she had a doctor's appointment."
W45BA: "How did she get to her doctor's appointment?"
Resident X: "She didn't. She canceled the appointment."
July 6, 2012, 9:00 p.m.
Resident Y: "There's a lady in the lobby right now fainted from the heat upstairs. We were putting towels on her face. She had to walk down all the stairs so she could come to the lobby to cool off."
W45BA: "Why did she have to walk down the stairs?"
Resident Y: "The elevator's broken again. It keeps breaking. People are dying in here. Last year someone died--it was probably the heat. There's people in here with diabetes--they can't take their medicine 'cause no one's allowed to have a refrigerator."
Resident Z: "The elevator was broken for three months. Her wife [pointing to another resident] is in a wheelchair--she's got a broken leg. It's so hot upstairs she has to come down to the street, but then they write her up for sitting outside, in her wheelchair."
W45BA: "How does she get down the stairs if she's in a wheelchair?"
Resident Z: "People help her, someone carries the chair."
W45BA: "How does she get back up to her room?"
Resident Z: "She sits on the stair, then pulls herself up to the next stair."
[Resident X, Resident Y and Resident Z each asked to remain anonymous, fearing retribution]